Concierge Program

Are you tired of the long waits at your doctors office?

Are you able to get an appointment in a timely manner?

Are you tired of doctors staring at the computers instead of listening to you?

Are you tired of exhausting ER trips?

Do your doctors communicate with each other?

Do you get called back in a timely manner?

Are you frustrated with the healthcare system?

 

It's Time to Take Control!

 

Laurie Grissman McCuen, DNP, ARNP is ready to bring your healthcare experience to a whole new level of satisfaction.

 

Dr. Laurie is an Advanced Registered Nurse Practitioner (ARNP) with her doctorate degree and has been in the Martin Community for over 20 years serving patients of all ages. She graduated in 1995 with her BSN at St. Anselm College in Manchester, NH. She received her Masters of Science (MSN) in 2002 and later on her Doctorate of Nursing Practice (DNP) in 2010 from Florida Atlantic University.

 

Dr. Laurie grew up in Marshfield, MA and is 1 of 6 kids in her Irish Catholic Family. She is married to her husband Tim McCuen and has two teenage daughters. Dr. Laurie’s hobby’s are coaching her daughter’s soccer and lacrosse teams, playing sports, boating, and golfing. She loves being outdoors.

 

She worked as a nurse in the ICU for 5 years and once she earned her Masters degree, she worked for 8 years in a pulmonary and acute care practice until she started her own house call practice in 2010, now called Mobile Medical Associates. She continues to operate a successful house call practice where she now has over 8 nurse practitioners visiting homebound patients all over Martin, St Lucie, Indian River, and Palm Beach Counties.

Dr. Laurie is one of the few primary care providers that has hospital privileges at Martin Memorial Hospital.

 

Making a Difference

 

Dr. Laurie received the  “Distinguished Alumni Award” from Florida Atlantic University for her dedication and commitment to her innovative medical practice serving a population in need.

 

She was only 1 of 13 practices in the country to be chosen to participate in a Medicare Research Project- “Independence at Home”

 

She gives health care talks and volunteers in the community educating patients and health care providers throughout the county.

 

Like you, she has been frustrated with the healthcare system and decided it was time to take primary care to a new level.

 

This fee will give you the special services that Medicare or your insurance carrier will not pay for:

 

  • Available 24/7 via cell phone
     

  • Privileges at Martin Memorial Hospital; coordinates quicker ER visits, and daily hospital visits (unless on vacation or sick). You will not be stuck with a Hospitalist who is not familiar with your medical needs.
     

  • Coordinates with out of town family 
     

  • Receive a yearly (1hr) detailed full head to toe annual medical exam with treatment plan & goals.
     

  • Meets you in the ER 
     

  • Coordinates all hospital discharges and makes sure you return home safely with proper follow ups and medications
     

  • If needed, prescriptions will be organized weekly and delivered to your home at no charge.
     

  • Coordinates all specialist visits
     

  • Keeps all your medical records from all providers on a thumb drive that will be updated with each visit.
     

  • Advises on what rehab to chose if one is needed
     

  • Home visits or visits in any location in Martin County, or her office.
     

  • Assists with end of life care decisions
     

  • Advises on and helps with Assisted living placement, nursing home placement
     

  • Advises on Dementia treatment and care
     

  • She will be your care manager and ensure every specialists communicates with one other. (extra cost)
     

  • Attends specialist visits if needed (extra cost)
     

  • Arranges for transportation anywhere you need to go (extra cost)
     

  • She will visit in rehabs to ensure clients goals are being met. (extra cost)
     

  • If you don’t have time to be seen, she will triage your needs over the phone or email and prescribe medications or tests as needed. She will be able to oversee your care even when you are away.
     

  • Discusses all diagnostic or lab test results with you in person or over the phone.
     

  • SHE WILL BE THERE FOR YOU!

     

 

Services than can be done in the home or office under your insurance program or fee for service may include:

 

  • Blood Work

  • X-rays

  • Ultrasounds

  • Stitches

  • EKG

  • Vaccines

  • Wound Care

  • IV Antibiotics

  • Cardiac Monitoring

  • Pulmonary Treatments

  • Psych Therapy

  • Physical Therapy

  • Occupational Therapy

  • Speech Therapy

 

She is so confident that you will be happy with her services, she is willing to give a full refund within 90 days for any client that is not 100% satisfied.

 

*This fee pertains to those with Medicare, PPO or most non-HMO insurances. If you do not have insurance or you have an HMO, there will be a $200 fee for each face to face visit.

Laurie is taking only 150 patients in her concierge primary care practice.

$2000 annually*

For $2000 a year*, you will receive the best primary care that any local physician can offer. 

 

What is the annual cost for the Concierge Service?


$2000 annually due at signing of the contract/initial visit.




What age do you accept?


16 years -110 years old




Is there a discount for families?


Yes, If you live in the same house: 1 member: $2000 2 members: $3600 3 members: $5000 4 members: $6000




Why choose Dr. Laurie- (Nurse Practitioner) vs a Concierge Physician?


1. In Martin County- most concierge physicians do not have hospital privileges and therefore do not have professional relationships with local specialists. Dr. Laurie has relationships with Physicians in most specialties and contact the specialists directly if there is an urgent need. Also, Laurie has a rapport with many ER physicians so she can expedite ER visits.
2. Most physicians are accepting 500 patients in a concierge practice and Dr. Laurie is only accepting 150 primary care concierge patients. 3. Most physician visits are done in a regular office setting and Dr. Laurie will come to you. If you prefer the office, you can be seen in her office, but she is MOBILE and ready to drive to you. 4. Dr. Laurie has been in the community for over 20 years and therefore has significant community ties with most healthcare agencies. She understands your needs as complicated as they may be and will find the right treatment approach for you. She has access and will utilize all community resources for you to maintain quality of life and navigate through the health care system. MOST PHYSICIANS DO NOT HAVE THIS ACCESS BECAUSE THEY DO NOT OFFER SUCH IN DEPTH SERVICES. 5. Dr. Laurie’s competency as a primary care provider is equal to or better than local physicians who work for large corporations. Physicians may be competent but they struggle with corporate policies and rushing patients during visits, and not having time to really understand the patient as a whole.




What can a physician do that a nurse practitioner can’t do?


In the primary care setting, a nurse practitioner can do pretty much everything a physician can do. We can prescribe all tests, labs, medications, short term narcotics, and controlled substances. There are certain forms ARNPs can’t sign, and Dr. Laurie has a collaborating agreement with a local physician who assists in forms that require a physician signature.




Would I get my money back if I moved away, or into a nursing home, or passed away?


It really depends on an individual bases. If I have spent hours and hours with a patient in the first 1 or 2 months, and then they moved away, I would consider a partial refund. If I haven’t really had to do a lot of communication and you moved away, then I most likely would give you a full refund.




I am a healthy young person. What is the advantage of concierge?


You are healthy until you are not. The annual exam and annual lab tests and an individual health goal is certainly worth it. But wouldn’t it be nice to be able to just send me a text message about your sinus infection or rash that you developed, or something easy and get a quick response anytime. Wouldn’t it be nice to not have to even bother going to an urgent care when your physician’s office can’t see you. Wouldn’t it be nice to just get a script called in instead of being seen for a simple infection that you know will be cured with just a simple prescription.





Frequently Asked Questions

Services and Payment Terms

 

1. Medical Services.

As used in this Agreement, the term Medical Services shall mean those medical services that the Nurse Practitioner is permitted to perform under the laws of the State of Florida and that are consistent with her training and experience as a family nurse practitioner, as the case may be. Patient shall also be entitled to an annual in-depth “wellness examination and evaluation,”.

The Physician may from time to time, due to vacations, sick days, and other similar situations, not be available to provide the services referred to above in this paragraph 1. During such times, Patient’s calls to the ARNP, or to the office or visits may be carried out by covering healthcare providers. 

2. Non-Medical, Personalized Services.
 

(a) 24/7 Access

Patient shall have access to the ARNP via instant messaging and video chat. Patient shall also have direct telephone access to the ARNP on a twenty-four hour per day, seven day per week basis. Patient shall be given a phone number where patient may reach the ARNP directly around the clock. During the ARNP’s absence for vacations, continuing medical education, illness, emergencies, or days off, Mobile Medical Associates will provide the services of an appropriate licensed healthcare provider for assistance in obtaining medical services. Patient shall be given instructions as to how to contact such healthcare providers. Such provider shall be available to Patient to the same extent as would the ARNP, however provider may be contacted through an answering service rather than through a direct phone line.
 

(b) E-Mail Access

Patient shall be given the ARNPs e-mail address to which non-urgent communications can be addressed. Such communications shall be dealt with by the ARNP or staff member of the Practice in a timely manner. Patient understands and agrees that email and the internet should never be used to access medical care in the event of an emergency, or any situation that Patient could reasonably expect may develop into an emergency. Patient agrees that in such situations, when a Patient cannot speak to ARNP immediately in person or by telephone, that Patient shall call 911 or the nearest emergency medical assistance provider, and follow the directions of emergency medical personnel.
 

(c) No Wait or Minimal wait Appointments

Every effort shall be made to assure that Patient is seen by the ARNP immediately upon arriving for a scheduled office visit or after only a minimal wait. If ARNP foresees a minimal wait time, Patient shall be contacted and advised of the projected wait time.
 

 (d) Same Day/Next Day Appointments

When Patient calls or e-mails the ARNP prior to noon on a normal office day (Monday through Friday) to schedule an appointment, every reasonable effort shall be made to schedule an appointment with the ARNP on the same day. If the patient calls or e- mails the ARNP after noon on a normal office day (Monday through Friday) to schedule an appointment, every reasonable effort shall be made to schedule Patient’s appointment with the ARNP on the following normal office day.  
 

(e) Home or Office Visits

Patient may request that the ARNP see Patient in Patient’s home or office, and in situations where the ARNP considers such a visit reasonably necessary and appropriate, he will make every reasonable effort to comply with Patient’s request.

 

 

Communications

You acknowledge that communications with the ARNP using e-mail, facsimile, video chat, instant messaging, and cell phone are not guaranteed to be secure or confidential methods of communications. As such, You expressly waive the Physician’s obligation to guarantee confidentiality with respect to correspondence using such means of communication. You acknowledge that all such communications may become a part of your medical records.
 

By providing Patient’s e-mail address on the attached document gives permission for the ARNP to communicate with Patient by e-mail regarding Patient’s “protected health information” (PHI) (as that term is defined in the Health Insurance Portability and Accountability Act (HIPAA) of 1996 and it’s implementing regulations) By inserting Patient’s e-mail address below, Patient acknowledges that:
 

(a)  E-mail is not necessarily a secure medium for sending or receiving PHI and, there is always a possibility that a third party may gain access;
 

(b)  Although the ARNP will make all reasonable efforts to keep e-mail communications confidential and secure, neither Mobile Medical Associates nor the ARNP can assure or guarantee the absolute confidentiality of e-mail communications;
 

(c)  In the discretion of the ARNP, e-mail communications may be made a part of Patient’s permanent medical record; and,
 

(d)  Patient understands and agrees that E-mail is not an appropriate means of communication regarding emergency or other time-sensitive issues or for inquiries regarding sensitive information. In the event of an emergency, or a situation in which the member could reasonably expect to develop into an emergency, Member shall call 911 or the nearest Emergency room, and follow the directions of emergency personnel. If Patient does not receive a response to an e-mail message within one day, Patient agrees to use another means of communication to contact the ARNP. Neither Mobile Medical Associates or the ARNP will be liable to Patient for any loss, cost, injury, or expense caused by, or resulting from, a delay in responding to Patient as a result of technical failures, including, but not limited to, (i) technical failures attributable to any internet service provider, (ii) power outages, failure of any electronic messaging software, or failure to properly address e-mail messages, (iii) failure of the Practice’s computers or computer network, or faulty telephone or cable data transmission, (iv) any interception of e-mail communications by a third party; or (v) your failure to comply with the guidelines regarding use of e-mail communications set forth in this paragraph.

 

© 2018 Mobile Medical Associates

Mobile Medical Associates Corp Office

4181 SW High Meadow Avenue, Palm City, Florida 34990

Toll Free: 800-385-6355 | Office: 772-221-7620 | Fax: 772-221-9903

Email: office@housecallsmma.com